We're Here to Help!

Text or WhatsApp: +1.310.880.1253

How can we help?

FAQ

Ordering

Is the Soulfa ready to ship today ?

YES! As we are the manufacturers, our inventory is ready to ship, TODAY.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Do you offer a military or other discount ?

Currently, our prices are the lowest we can offer, for the quality we provide. Thanks for your trust.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

YES! Text or WhatsApp to make shipping arrangements.
 +1.310.880.1253

Do you offer Waranty ?

Of course we do! All Soulfa cubes are covered with a 10 year warranty. We will replace or repair any products with defects in construction or workmanship. Check more here

General Questions

Do you have a Soulfa Showroom ?

YES! For your convenience, we offer virtual showroom appointments, sit back and shop from home.


Text or WhatsApp to make a virtual showroom appointment with one of our expert designers. +1.310.880.1253

Can I Earn Commissions from My Soulfa Referrals ?

Absolutely! You are entitled to earn commissions on each Soulfa set that is purchased by your referral.


For more info, please email hello@soulfa.com.

I'm an influenceur. How can I work with Soulfa ?

We are now accepting collaborations and partnership opportunities.
Please email hello@soulfa.com.

Do you offer fabric swatches ?

Yes! You get all fabric swatches mailed, for only $50.
Once you make a purchase, we deduct the $50 from your purchase.
Receive fabric swatches within a few days, via USPS Priority.

Order fabric swatches here.

Are the covers removable and cleanable ?

YES! All covers are removable, including the entire sofa base. Simply turn over the cube and unvelcro the base. This is especially nice on the ottoman, as it tends to be cleaned more often.
Be aware, other sofa companies cut corners, and do not use velcro on the sofa base, as this is a very expensive addition. Watch Video 3 to see how this works.

How does the performance fabric feel like ?

The softest, most durable performance fabric in the world.
Three times thicker than most performance fabrics,
making it extremely kid and pet friendly.
And yes, it's stain and liquid repellent too, even red wine.
Most performance fabrics feel like outdoor furniture,
scratchy on the skin, and not very cozy, not ours!

Get in Touch

Questions about your order or a general enquiry?