Return Policy

We want you to love your Soulfa as much as we do. If for any reason it isn’t the perfect fit, we offer a straightforward return process to ensure your experience remains smooth and stress-free.

Return Window

You have 14 days from the date of delivery to request a return. Once your return is approved, your Soulfa cubes must be picked up within 7-10 days of your return request and received at our warehouse within 6 weeks of your original delivery date.

Return Eligibility

To be eligible for a return:

• Your item must be in the same condition you received it — unused, with tags attached, and in its original packaging.
  

• Items returned without original packaging cannot be accepted.

How to Start a Return

To begin your return, please email hello@soulfa.com.
If your return is approved, our team will send you:

• A Return Merchandise Authorization (RMA) number

• Complete return shipping instructions

Customers are responsible for the full cost of returning their Soulfa order to our warehouse in Las Vegas, Nevada (ZIP 89109).

The estimated cost of insured return shipping through our shipping partner ranges from $1,200 to $3,000, depending on your location within the USA. Customers may also arrange and use their own shipping provider if preferred.

Refunds

Once we receive and inspect your return, your refund will be issued to your original form of payment.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

We stand behind the quality of every Soulfa. Please inspect your order upon delivery and contact us within 3 hours if your Soulfa arrives damaged, defective, or incorrect.

Text or WhatsApp three photos and a short video showing the issue to +1 (310) 880-1253. Our support team will review your case and make it right.
Photos submitted after the delivery date cannot be accepted for return approval.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made Soulfa covers and throw blankets

• All sale items, promo code purchases, Soulfa cubes sold during promotions, and gift cards — these are final sale.

Need Help?

Our team is always here to assist with questions about your order or return.
Contact us anytime at hello@soulfa.com or text us at +1 (310) 880-1253.